Putting Humanity into HR Compliance Active Listening

When I work with executives and managers, a common complaint I hear about HR professionals is "They don’t listen. They just tell."So when I work with HR professionals, I encourage them to adopt three practices of active listening:The period-to-question-mark ratio.The EAAR

listening method. Confront, then question.The Period-to-Question-Mark RatioWhen you’re engaged in a conversation, what’s the ratio of your sentences that end with periods to those that end with question marks? If

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