Difficult Conversations More Difficult Than Ever

When 2020 began, APQC, a benchmarking and best-practices research firm, was poised to have its best year ever. “Then March hit, and everything went crazy,” says Ashely White, executive director of human resources at the Houston-based nonprofit, recalling

the onset of the COVID-19 pandemic. The company’s 65 employees began working remotely, and their performance goals were reset to be “achievable and reasonable.” But “a couple of employees completely disengaged,” White says.The company revamped i

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